Delivery and payment

PAYMENT

The following payment methods are offered


DELIVERY

Shipping costs
The shipping costs include the transportation costs, packaging and insurance of the ordered goods to the specified delivery address (excluding customs duties for parcels outside the EU - e.g. Switzerland). The shipping costs are subject to the same VAT as the main transaction.
Subject to change at short notice - the currently valid shipping costs are displayed when the order is placed.

  • Shipping within Austria: € 5.50 with Austrian Post
  • Shipping to Germany: € 6,65 with DHL
  • Shipping to Switzerland: € 13.90 with Austrian Post
  • Shipping to the rest of the EU: from € 12.90 via cooperation partners of Austrian Post

Delivery time
Your products will be produced and dispatched for you after receipt of payment. The transportation time of our shipping service provider is 5 - 10 working days within Austria and Germany, 6 - 14 days to Switzerland (there may be delays due to customs work) and 7-18 days to all other EU countries - unless otherwise stated in the online store.

We endeavor to deliver your products within the specified time. Should there nevertheless be a delay in delivery on our part, you will be informed accordingly.

Please note that PREPAYMENT orders can only be processed after full payment has been received. Therefore, a longer delivery time is to be expected with this payment method.

Transfer of risk
The risk of loss or deterioration of the goods is transferred to the customer as soon as the parcel has been handed over to the shipping service provider. The parcel must be checked by the recipient immediately upon delivery for external integrity. Visible damage must be acknowledged by the parcel deliverer. In this case, please accept the parcel "with reservation".

Version 1.1en from 08.01.2024
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